Shipping Information

Q1: What is the cost for shipping within Malaysia?

Standard shipping is RM10 but if your order is above RM500 you are eligible to get FREE shipping.

Q2: How long does it take for my parcel to reach me?

We post all orders made before 1PM, Monday - Friday on the same day. The appointed forwarders provide a next day delivery service and makes deliveries Monday - Saturday, excluding local public holidays (Malaysia). Orders made on Friday, after 1PM will only be shipped on Monday. If you do not receive your order within 3 working days, please contact our customer service department to track your order.

Q3: How about International shipping?

The customer is responsible for any customs fees, import duties, or taxes that may be imposed by your country’s customs department.

Shipping carrier delay, bad weather or international Customs inspections delay are beyond our control. If you do not receive your within a month, please contact us for further assistance.

Anything else?

When you place an order on LOOTBOX.MY, you will receive a shipping info email from us. Please check your email address. In addition, you can also check the shipping info through track order. If you want express delivery, don't hesitate to contact us.